If you have a technical support query that is not answered in the online Knowledge Base or FAQs please fill in the technical support form or send an email to firstname.lastname@example.org. Please include the following information in your email:
Extent of Technical Support
All support coverage is limited to HDM Version 1.3 & HDM-4 Version 2, and to documented features and supported system environments only. The following limitations further define the extent of available support:
Why am I being asked for this information?
It is important to provide details of your HDM-4 license so that the validity of the license and eligibility for technical support can be verified.
Find out about the technical support service offered by HDMGlobal to help users use HDM-4 effectively.
View articles that address common questions received by HDM-4 Support.
For existing HDM-4 users, view the latest software release and the changes made before registering to receive the updates.
Find out about HDM-4 training courses offered by HDMGlobal and their partner organisations and other related events.