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Installation and Registration
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KB0000058 : When trying to register the software a message saying "Admin rights for registration are required" is shown
Symptoms:
When trying to register the software to receive an unlock code you receive the following error message:
Cause :
The ERIS software protection system, licenced for use in HDM-4 Version 2 from TRL Software, is used to protect the licence conditions of HDM-4 Version 2.05 onwards. The ERIS system requires that the user has Administrator rights to generate and register the unlock codes.
Solution :
You should either contact your IT department to obtain Administrator rights for your user name on the computer, or start the HDM-4 software as an administrator.
To run the software as an Administrator select the “HDM-4 Version 2” application from the menu and right click to bring up the contect sensitive menu as shown below – and then select “run as administrator”.
You should now be able to successfully generate the registration code and apply the unlock code when obtained.
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KB00000102 : Receive "RegDBGetkeyvalueEx" errors when trying to update or modify an HDM-4 installation
Symptoms:
When trying to run the installation programme you receive the following error message(s):
RegDBGetkeyvalueEx failed (200): unable to read the license type
RegDBGetkeyvalueEx failed (201): unable to read the ProductID
RegDBGetkeyvalueEx failed (203): unable to read the software version number
Cause :
These errors indicate that the software has already been installed on the PC, but the Product ID and other required details in the system registry have been deleted, or cannot be located using the account you are currently logged into.
It will be necessary to reinstate the system registry details to proceed.
Solution :
To resolve this issue you can edit the registry to add the required entries as follows:
To confirm that the registry information is missing you can start the Registry editor (start->Run and type "regedit", click OK) using the tree control navigate to the following:
HKEY_CURRENT_USER / SOFTWARE / HDMGlobal / HDM-4 Version 2 / Registration
as a minimum you should see entries similar to this:
"LicenceType"=dword:00000000 "
"ProductID"= <your product ID>
"Major Version Number"=dword:00000002 "
"Minor Version Number"=dword:00000008 [assuming you have v2.08]
If you do not have these entries, then you should enter then using the regedit application. (Edit -> New ->DWORD (32bit) Value)
When running the installation again, if entered correctly, the messages previously seen should not appear.
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KB0000059 : How to install and run HDM-4 Version 2 on an Apple Computer
Issue:
A user has purchased an Apple computer running Mac Operating system (OS) and wishes to install and run HDM-4 software. However, HDM-4 Version 2 has been designed and developed to run on a Microsoft Windows based operating system and cannot be directly installed.
Solution :
In order to install and run HDM-4 on an Apple computer running a Mac OS you will need additional software to be installed on the Mac OS to enable Windows to be run alongside the Mac OS. This is acheived by installing a software product that supports the virtual installation of other operating systems and allows them to run alongside the Mac OS. There are many examples of such software and two recommended products are:
VirtualBox : www.virtualbox.org
Parallels : www.parallels.comThese software tools will enable you to install and run a Windows based operating system on your Apple computer and you can then install and run HDM-4 as you would on any other Windows-based desktop/laptop.
The illustration below shows HDM-4 Version 2 running on a MacBook Air using the Parallels software with an installation of Windows 7.
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KB0000063 : When installing an update to the software the 'Next' is not a active
Symptoms:
When trying to run the installation programme you are unable to proceed past the User Information screen as the Next button is inactive:
Cause :
These errors indicate that the software has already been installed on the PC, but the Product ID in the system registry is not valid, or cannot be located using the account you are currently logged into.
It will be necessary to correct the system registry details to proceed.
The Product ID should be a six-digit number issued to you by the sales team when you purchased the software. If you do not know your Product ID please send an email to software@trl.co.uk with your name, company and an approximate date when you purchased the software and ask them to send you your Product ID.Solution :
To resolve this issue you can edit the registry to add the required entries as follows:
To confirm that the registry information is missing you can start the Registry editor (start->Run and type "regedit", click OK) using the tree control navigate to the following:
HKEY_CURRENT_USER / SOFTWARE / HDMGlobal / HDM-4 Version 2 / Registration
as a minimum, you should see the following entry:
"ProductID"= <your product ID>
If you do not have this entry, or it is incorrect, then you should enter/edit them using the regedit application. (Edit -> New ->DWORD (32bit) Value)
When running the installation again, if entered correctly, the messages previously seen should not appear.
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KB0000064: Transferring your HDM-4 Licence to a New Computer
Issue:
1. You have purchased a new computer and wish to use HDM-4 on this computer
2. HDM-4 is currently licenced on your desktop computer, but you wish to use the licence on your laptop
3. A person in the organisation is leaving the company and the HDM-4 licence will be used by another person
Solution :
In all the situations above it is possible for you to use the "Licence Transfer" feature built into the licence management of HDM-4. This procedure replaces the need to have multiple activations for a single licence, as the user is now able to move the licence to a PC of their choice.
To do this follow the instructions below:
1. Install the product on the target machine (i.e., the machine on which you now wish to use the software)
2. Run the product on the target machine and record the registration code.
3. Run HDM-4 Version 2 on the original machine. On the Help menu click on Licence Registration as shown below.
You will be presented with a transfer screen similar to the one shown below:
NOTE: If require Admin rights to carry out this procedure. If it is detected that you do not have admin rights the following will be shown:
4. Enter the registration code of the target machine into the registration code boxes on the original machine and press “OK “.
An unlock code will now be generated for the target machine. The screen will change to one similar to the one shown below:
5. Copy the unlock code from this window and type (or paste) it into the empty unlock code boxes on the target machine. As each eight-digit block is entered the block will be highlighted to indicate it is valid.
6. After entering the unlock code press the “OK “ button. Unless indicated otherwise the product should now be registered on the target machine.
This procedure is also described in the HDM-4 Version 2 Installation Guide.
Please note that you will now be unable to use the product on the original machine unless the licence is transferred back again.
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KB0000065: Error 1904. Module C:\Windows\SysWOW64\SS32X25.OCX failed to register." when installing HDM-4 software on Windows 11
Error: "Error 1904. Module C:\Windows\SysWOW64\SS32X25.OCX failed to register." When installing HDM-4 software on Windows 11
Cause: Windows 11 Smart App security adds limitations operating some of the x32 software including HDM-4 software.
How to Disable Windows Smart App Control
Important Note: Once this feature is turned off, it cannot be reactivated without reinstalling Windows. Please consult your Network Administrator for guidance before proceeding with the steps below.
- Click on the Windows Start button, then choose Settings. Alternatively, you can type "Smart App" in the search field after clicking the Start button, then select 'Smart App Control'. Skip to Step 6 if you choose this method.
- Select Privacy & Security from the options in the right panel.
- Choose 'Windows Security'.
- Click on 'App and browser control'.
- Under the section labelled Smart App Control, select 'Smart App Control settings'.
- Toggle the setting to 'Off' and confirm the changes.
- Reboot your workstation for the changes to take effect.
Another alternative to consider is installing the HDM-4 software on a virtual machine.
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Technical Support
Find out about the technical support service offered by HDMGlobal to help users use HDM-4 effectively.
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Software Updates
For existing HDM-4 users, view the latest software release and the changes made before registering to receive the updates.
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Training & Events
Find out about HDM-4 training courses offered by HDMGlobal and their partner organisations and other related events.
